Our highly professional collection staff works account placements from charge-off through post judgment execution, ensuring quality efforts and results throughout the lifecycle of the account. Our collectors participate in year-round training in compliance, firm and client procedures, information security and confidentiality as well as technical skills to enhance their talk-off and de-escalate the caller’s stress. Because collections is a team sport, all collectors have an open flow of communication to the firm’s attorneys at all points in the collection process enabling a better negotiated outcome. Additionally, the Collection Management team works with firm attorneys to develop customized strategies designed around specific category, client, status and state of the placement.