Position: Account Resolution Specialist (English speaking and Bi-lingual)
Objective: To be responsible for the voluntary or involuntary collection of assigned accounts by means of telephone and written communications.
Responsibilities:
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Handle incoming and outgoing telephone calls for balance and liquidations, payment arrangements, and account follow-up.
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Update and verify all information to proceed with legal actions, as needed.
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Work accounts in a timely fashion and generate collections recoveries.
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Maintain complete and accurate collections records on computer system.
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Analyze and interpret credit reports and other pertinent data.
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Achieve unit standards and goals as designated by the supervisor regarding calls placed, as well as money and payment arrangements received.
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Other duties as necessary.
Requirement/Skills:
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Must be able to speak English and Spanish (for Bi-lingual).
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Ability to analyze and interpret data.
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Ability to maintain accurate methods, excellent communications skills and organizational skills.
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Ability to be flexible, empathetic, and type utilizing a keyboard.
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Must be able to apply negotiation strategies.
Benefits:
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Medical, Dental, Vision and Life Insurance.
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401K plan.
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Paid time off.