Position: Account Resolution Specialist (English speaking and Bi-lingual)
Objective: To be responsible for the voluntary or involuntary collection of assigned accounts by means of telephone and written communications.

Responsibilities:

Handle incoming and outgoing telephone calls for balance and liquidations, payment arrangements, and account follow-up.
Update and verify all information to proceed with legal actions, as needed.
Work accounts in a timely fashion and generate collections recoveries.
Maintain complete and accurate collections records on computer system.
Analyze and interpret credit reports and other pertinent data.
Achieve unit standards and goals as designated by the supervisor regarding calls placed, as well as money and payment arrangements received.
Other duties as necessary.

Must be able to speak English and Spanish (for Bi-lingual).
Ability to analyze and interpret data.
Ability to maintain accurate methods, excellent communications skills and organizational skills.
Ability to be flexible, empathetic, and type utilizing a keyboard.
Must be able to apply negotiation strategies.